Workshop 2

The Art of Negotiation Workshop

 

Truly brain storming

 

It is never too late to become a good negotiator.

 

Mastering the art of negotiation and handling difficult behaviours is essential

for a happy and productive work life. Successful negotiation requires

adequate advance planning, preparation and patience. The most important

step is to remove emotion from the process of negotiation; this requires

separating people from the problem.

Knowing the "Best Alternative To a Negotiated Agreement" (BANTA) is an

important step towards protecting ourself from getting into an agreement

that we will regret later on.

Patience, compassion and active listening help in dealing with difficult

behaviours, but setting boundaries, and showing the way you wish to be

respected is important.

 

Elements of principled negotiation:

.People

.Interests

.Options

.Criteria

 

Five basic styles of negotiators:

1- Accommodating

2- Avoiding

3- Competing

4- Collaborating

5- Compromising

 

Are there any difficult Personality Types?

# The Volcano

# The Sniper

# The Chronic Complainer

# The Clam

 

Negotiation is a fact of life

 

 

Direct Answers Ltd

29 North Hill

Colchester

Essex

CO1 1EG

UK

CR  9739500 UK

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Workshop 1

Workshop 2

Workshop 3

Seminar 1

Seminar 2